Crop Circle Crafts

Refund and Returns Policy

Overview

Our general refund and returns policy depends on the item or service purchased.

Physical Items

Please contact us first. We would love the opportunity to make your order right. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It also cannot be personalized with specific names, dates, unique phrases, etc. that would make it unappealing to the general public.

Class, Event, or Retreat Registrations:

If we cancel an event, we will work with you to provide credit toward a future event or a full refund.
For a postponed or rescheduled class, event, or retreat, you may apply the credit toward another class, event, or retreat within twelve (12) months of the original date.
We will not extend refunds or credits if you decide not to attend a class, event, or retreat. We may provide exceptions at our discretion depending on the circumstances.

Additional non-returnable items:

Gift cards
Downloadable software products
Personalized items

Refunds

Once we receive and inspect your return, we will email you to confirm receipt. We will also notify you whether we approve or reject your refund.

If you are approved, we will process your refund and, where possible, apply a credit to your original payment method within 15-30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your card or bank account again.

Then contact your bank or credit card company; it may take time for your refund to post. We can’t control the bank’s processing time.

Next, contact your bank. Refunds often take time to post.

If you’ve done all of this and still haven’t received your refund, please contact us at admin@cropcirclecrafts.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be returned or refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at admin@cropcirclecrafts.com to arrange the exchange.

Shipping returns

You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, we will deduct the return shipping cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.